When lives hang in the balance and every second counts, how do you maintain clarity under pressure? Our latest podcast episode reveals the answer through an extraordinary conversation with Erica Roberts, a 20+ year veteran of emergency communications and co-host of the Lifeline 911 podcast.
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The Ultimate Test of Leadership
Host Cyndee Woolley explores what it truly takes to be the first voice someone hears in their worst moment. Erica shares insights from decades of training operators to make split-second decisions under unimaginable pressure while managing teams through trauma and maintaining mission-critical operations.
Lessons Every Leader Needs
This isn’t just about emergency services—it’s about crisis leadership that applies to any organization. Learn how to:
- Build instant trust in high-stakes situations
- Separate emotion from action when it matters most
- Create systems that protect both your people and your mission
- Master the principle that “it’s not about you right now”
Whether you’re navigating a PR crisis, managing team challenges, or building organizational resilience, these real-world strategies from someone who’s literally seen it all will transform your leadership approach.
Beyond the Crisis
Discover the surprising story of how a teenager’s creative emergency contact strategy could revolutionize crisis preparedness, and why opening doors wider—not battening down the hatches—might be your best communication strategy.
Links and Resources:
Connect with Erica Roberts on LinkedIn: https://www.linkedin.com/in/erica-roberts-565a42170
LifeLine 911 Podcast: https://www.buzzsprout.com/2311186
Ready to cut through the clutter in your leadership journey? This episode delivers authentic insights that could change how you handle your next crisis.
